Delivery Details
You can either pick up your order from our office in Nairobi, or we can deliver it to you. Delivery must be scheduled at the time of creating your order in your Savo Store Account.
Delivery in Nairobi is executed next day after the arrival of your order at the airport, or within a day or two to most other parts of the country. If you select delivery, once your order arrives in Kenya it will be transported directly from the airport to you.
Delivery Cost
We have a flat shipping rate for delivery anywhere in Kenya. We deliver orders to any city in Kenya at a rate of $3.00 per order for the first 5 KGs and an additional $0.60 per KG for each additional KG after the first 5 KGs. If you choose to have your order delivered, these costs will be automatically calculated on your invoice based on the chargeable weight of your order. Local delivery fees are payable together with the cost of shipping from the U.S.A to Kenya. Once your order is processed, you will receive an invoice showing both the U.S. to Kenya freight fee as well as the local delivery fee.
**Local Delivery Fees are NON-REFUNDABLE and NON-TRANSFERABLE: If you select the local delivery option and pay for it, it is not possible to later change to the pick up option. You may request to pick up you package instead, but the local delivery fee is non-refundable and not transferable to a different order.
Here is why: when you select the delivery option, we usually schedule the delivery before your order departs the U.S. All orders meant for delivery are transported separately from those meant for pick up. For efficiency purposes, upon arrival at the airport in Nairobi, orders meant for delivery are are processed separately and may be transported directly to an affiliate local delivery holding warehouse or directly to the local courier company's warehouse for onward delivery to you. Therefore if you later decide to pick up the order, we have to cancel a scheduled delivery with the courier company and likely incur the cost of transporting your order to our Vision Plaza pick up point. As a result, we cannot refund any local delivery fees after they have been paid. Local delivery fees are non-refundable and non-transferable.
If you have any queries, email us at customercare@savostore.com.
