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Create an order to provide details of the desired items. You will receive an invoice for the cost of purchasing shortly afterwards.
After you make the required payment, our U.S. shopping team places your order and gives you a delivery timeline.
We will then dispatch your order and invoice you for the shipping cost upon arrival in Kenya. Delivery is within 7 to 15 business days.
The above estimate calculator is meant to give you an idea of the charges you can expect to pay for some average-sized items. When you request an official quote from us, we will initially bill you for the cost of purchase, and then we will bill you for the shipping cost plus VAT upon arrival of your order in Kenya.
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Most orders are delivered within 15 to 20 Business days, from purchase to delivery at your door step. Items that take more than two weeks to be delivered to our U.S. Warehouse by the seller may take up to 25 Business days to deliver to you.
Transparency is a core part of our business. Below is a clear breakdown as well as a payment schedule of the costs you can expect to see in your Buy & Ship invoice and when each one of them is due.
Cost of Items - This is the total cost of the items you want to purchase. It is paid directly to the seller of the items you wish to purchase.
Total Service Cost - This is a fee paid to Savo Store for handling and facilitating this service. It is charged at 10% of the Cost of Item(s). This fee also covers any U.S. sales taxes charged by the seller, as well as shipment protection against loss or damage for your order while on transit from our US office to our Nairobi office.
Total Shipping Cost - This is the total transportation cost of your order from our US office to our Nairobi office. For a breakdown of our air and ocean shipping costs, click here. Your initial invoice will include our minimum shipping charge ($15 for air and $90 for ocean). Once your order arrives at our US warehouse, we will measure its weight and dimensions, to determine the final shipping charges.
US local shipping - While most online sellers offer free shipping, some sellers charge shipping fees to ship items within the U.S. If the seller charges a fee to ship to our U.S. address, this fee will be added to your invoice when we purchase your order.
Door Delivery Cost - This is the cost of delivering your order from our Nairobi office to your doorstep. You can either pick up your order from our Nairobi office, or you can request us to deliver it to you wherever you are in Kenya. Click here for details of the delivery charges.
VAT (16%) - VAT is calculated as a percentage of the Total Service Cost + Total Shipping Cost charged by Savo Store.
Payment Schedule:
Buy & Ship orders are paid for in two separate payments. The first payment is due when you place your order. The second payment (if any) is due when your order is dispatched from our US warehouse.
1st Payment: When you place an order with us, you’ll be required to pay for the Cost of Items, the Total Service Cost, and our minimum shipping charge ($15 for air and $90 for ocean). VAT at 16% of both the total service cost and the shipping charge will also be included in the first payment due.
2nd Payment: Once your order is dispatched from our U.S. warehouse, if its shipping cost exceeds our minimum shipping charges, you’ll be billed for the remaining shipping charges plus 16% VAT. For a breakdown of our air and ocean shipping costs, click here.
Contact us if you have any questions or require any clarification about this pricing breakdown.
It is important that you read our Return Policy before placing an order with us. Due to the risks associated with purchasing used/refurbished goods, goods from eBay sellers or goods from any unauthorized sellers/dealers, we do not accept returns of such purchases under any circumstances. Click here to read our full return policy. When you place an order with us, you will be prompted to agree to our Return Policy.
There are certain items we are unable to ship due to various regulations. Click here to view a full list of prohibited items that we do not ship. If you aren't sure whether we can ship a particular item, please email us before shipping it to our U.S. Address. In the event that an item has to be returned or sent to a different location, we can do this for you at your cost.
Kindly note that any fragile goods made of glass, ceramics, porcelain, earthenware or stoneware are shipped at your own risk. This also applies to goods with liquids or any goods that may leak or melt on transit. The are differences in what is prohibited under our Buy & Ship service and our Shipping Only service. There are certain prohibited items we can ship using our Buy & Ship service based on certain conditions. If you have any questions about this, please feel free to email us.