Sign up with us in just a few simple steps by clicking on Create Account. Start your shopping within minutes.
Click on Request a quote to provide details of the desired items. Wait to receive a comprehensive price quotation within 24 hours.
After you make the required payment, our U.S. shopping team places your order and gives you a delivery timeline.
After we receive your order, we dispatch it to you and deliver it to your destination within 7 to 15 business (working) days.
Most orders are delivered within 15 to 20 Business days, from purchase to delivery at your door step. Items that take more than two weeks to be delivered to our U.S. Warehouse by the seller may take up to 30 Business days to deliver to you.
Transparency is a core part of our business. Below is a clear breakdown of the costs you can expect to see in your Buy and Ship invoice.
Cost of Item - This is the total cost of the item you want to purchase. It is paid directly to the serller of the items you wish to purchase.
Total Service Cost - This is a fee paid to Savo Store for handling and facilitating this service. It is charged at 18% of the Cost of Item(s). This fee also covers full insurance coverage for your order while on transit from our US office to our Nairobi office.
Total Shipping Cost - This is the total transportation cost of your order from our US office to our Nairobi office. The amount quoted as the Total Shipping Cost is final unless otherwise stated.
VAT (16%) - VAT is calculated as a percentage of the Total Service Cost + Total Shipping Cost charged by Savo Store.
Order Total - This is the total of all the line items above. It is the total amount payable for your order. For orders with a value of 100,000 KES or more, you can pay 50% when placing the order and the final 50% when the order arrives in Kenya.
It is important that you read our Return Policy before placing an order with us. Due to the risks associated with purchasing used/refurbished goods, goods from eBay sellers or goods from any unauthorized sellers/dealers, we do not accept returns of such purchases under any circumstances. Click here to read our full return policy. When you place an order with us, you will be prompted to agree to our Return Policy.